michal hempel
Work CV

Designing digital products that work

Digital product designer based in Sydney, specialising in simplifying complex systems.

National news, radio and TV ecosystem

Digital transformation of Mediaworks' entire media suite. Redesigned news consumption for the mobile-first generation.

Co-operative Bank - focus on customers

Transforming New Zealand’s niche community bank into a digital first-tier contender with an award-winning user-centric experience.

Metservice: weather app for everyone

Metservice's app and website are among the most used in New Zealand. Presenting genuinely complex scientific weather data in a format that stayed appealing and easy to understand.

myMSD: redefining self-service

The redesign of the Ministry of Social Development's StudyLink and myMSD portals, built for around 2 million New Zealanders.

VTNZ: bringing a paper based process online

Replacing the paper version of New Zealand's standard driver test with a tablet-based solution for driving assessors.

Mobile workforce applications

Two apps built for people working out in the field rather than at a desk, one verifying every address in New Zealand ahead of the Census.

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← All work
Curriculum vitae

Michal Hempel

Design Practice Lead

Hi, I’m Michal Hempel. My experience across agencies, startups, and product companies taught me that great design and great teams are inseparable. I build both — embedding research and strategy into how design works, not just what it delivers.

Experience

Design Practice Lead

Serko/Booking.com, May 2021 - Dec 2025

Lead a team of fifteen Product Designers and Researchers developing Booking.com for Business and Serko’s own business travel and expense products. Highlights include:

  • Established a Design Community of Practice and Center of Excellence improving company wide quality and consistency of design outputs
  • Managed multiple delivery modes across a number of work streams
  • Led a strategic initiative to transition to data and research led growth design practice
  • Charted a strategic direction for the improved, multi-brand design system
  • Established and managed a design internship programme
  • Delivered major improvements to the product (flights, personalisation, budgets)
  • Championed use of AI in the design practice
  • Refined and optimised design ways of working
  • Solidified design and research toolkit
  • Led accessibility initiative to ensure compliance with EU Accessibility Act

Head of Strategy and Design

Provoke, Aug 2018 - May 2021

Managed ten-strong design and solution architecture practice and led work programmes for Provoke’s customers. Provided strategic direction for digital transformation projects. Created AI & Data Science practice. Managed resource allocation across projects.

UX Lead

Alphero, Dec 2013- Sep 2017

Led UX and visual design across major programmes of work for web and mobile products. Led cross-functional teams across various organisations and businesses to deliver complex digital transformation projects. Mentored senior and junior staff and grew team culture. Strategy and innovation work included:

  • MyMSD (Ministry of Social Development) - lead UX design for MSD’s self-service channel.
  • VTNZ, Statistics NZ, Transpower, - lead UX design for multiple workforce oriented apps: National Driver Testing, NZ Census collection and national power-grid management.
  • NZ Parliament - online and mobile strategy

UX/Design Lead

Fronde, 2006 - 2013

Leading design role on multiple nationwide projects. Established usability practice at Fronde and championed UX in all aspects of software development. Closely worked with multiple stakeholders to translate business requirements into wireframes and interactive prototypes

Service Delivery Manager

Telecom, 2004 - 2006

Championed design and technology innovation in the Mobile Division leading directly to significant increase in digital sales and user engagement. platforms. Contributed usability recommendations, prototypes and site maps to business-critical projects including video streaming and app store. Managed relationships with suppliers and business partners.

Head of Design

Kazaa, 2000 - 2004

Built and managed Kazaa’s web team. Oversight, line management and mentorship of other developers/designers. Established strategic direction for online presence and e-commerce initiatives. Art direction for all aspects of Kazaa online and offline presence, from marketing materials and application design to website design.

Design Lead

e-division, Macquarie Bank, 1998 - 2000

Lead design role for a VC incubator run by Macquarie Bank, responsible for user experience and graphic design on a number of startups.

Designer

St. George Bank, 1996 - 1998

Responsible for creating designs for Bank online properties, user experience design and front-end coding. Highlights include creation of the first online banking application in Australia and work on Bank’s AOL presence.

Web Designer

Weblink Internet Publishers, 1994 - 1996

All around design and coding role for one of the first online design/coding companies in Sydney. Highlights included working on a couple of online firsts (in Australia) - a major bookshop franchise (Dymocks) and live stock market prices service.

Broadcaster/Journalist lvl 1

SBS, 1992 - 1996

Presentation and preparation of on-air shows, story generation, story writing, interviewing.

Recognition 2 x Webby Honororable Mentions 3x Bronze NZ Design Awards 1x Good Design Award
Skills
U X & visual design Design & tech leadership Stakeholder and client management Design strategy Human centred design Product design & management Mobile design Design ops Design systems People management Systems-oriented thinking AI-aided design
Education B.A. Mass Communication (Hons) Macquarie University, Sydney, 1991-1995
michal hempel
Work CV